HOURS OF OPERATION
Our hours of operation are Monday – Friday from 10 am to 5 pm. We are CLOSED Saturday & Sunday.
General shipping time is 24 hours. Orders placed after 1 pm will generally ship the following business day.
NEW FOR 2021 – We now video record our packing stations. After you contact us we will pull the video footage of your order being packed to verify what was shipped to you.
ALL RETURNS & EXCHANGES require an RMA. You can NOW request a Return/Exchange in the orders section of your account. Click on your order number to get started.
PLEASE DO NOT SHIP ITEMS BACK WITHOUT CONTACTING US FIRST.
All Regular 14 Day Returns: You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item(s) must be unused and in the same condition, you received it. All items MUST be in the original packaging. If your return is approved, will initiate a refund to your original method of payment. There will be a 20% restocking fee deducted from the total amount of refund. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs and Handling Fees are NON-REFUNDABLE and will be deducted from your refund. Once we receive your item(s) we will inspect them within 2-3 business days and notify you that we have received your returned items. We will immediately notify you of the status of your return after inspecting your item(s). If your return is approved, we will initiate a refund to your original method of payment. There will be a 20% restocking fee deducted from the total amount of refund. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs and Handling Fees are NON-REFUNDABLE. Shipping and Handling fees will be deducted from your refund.
MISSING ITEMS, WRONG ITEMS & PRODUCT DEFECTS:
YOU MUST INSPECT ALL ITEMS UPON RECEIVING THEM. You must contact us within 7 days after receiving your order for any issues regarding your order such as missing items, incorrect items, and defective items. For Product Defect or Wrong items sent returns we will either issue you a replacement or refund. We will either send you a prepaid shipping label or refund your shipping amount to return the products. Once we receive your item(s) we will inspect them within 2-3 business days and notify you that we have received your returned items. We will immediately notify you of the status of your return after inspecting your item(s).
DAMAGED ITEMS DUE TO SHIPMENT:
Damaged Items during Shipping: PLEASE do the following…..take a photo of the shipping box (We need this to file a claim if necessary & PLEASE SAVE THE BOX), take a photo of items received (Flaws/defects must be visible so we can send to the supplier), send an email with photos and description of the issue to firstname.lastname@example.org. Once you follow these steps, we will make arrangements to file a claim. Once we get the approval for the claim from the shipping carrier we will then issue a refund for the damaged items. We DO NOT refund the shipping cost for the item being sent back to us.
You may cancel your unshipped order, however, we do not refund for handling fees incurred on the order.
PRE BUY/SELL CANCELLATIONS:
Pre-Sales are calculated totals we give to our supplier based on the pre-sale orders. Any cancel pre-sale order will be subject to a 5% cancellation fee of your total order. We do not refund for handling fees incurred on the original order.
We do not accept returns on any “Custom Orders“, personalized, monogrammed, special order items, & sale items. We sell only first quality garments and we stand behind our products. Any defective item will be replaced or repaired. In the case of a garment defect (a hole, stain, etc), we will replace the garment only if it has not been worn or washed. Once a garment is washed or worn, our liability for defects ends. Although rare, sometimes there are issues with custom orders. Hale Bound Designs must be notified via email (email@example.com) within 72 hours of receiving your order.
We provide pressing instructions, such as time, temp, and pressure on each product page. Due to the wide range of equipment, these instructions are a starting guideline and ARE NOT guaranteed to work for each individual. You may have to adjust the time and temp based on your equipment.
OUR SHIPPING POLICIES
We are responsible for your order until it reaches the shipping carrier. After that, it is out of our control and we recommend that you select USPS Priority or a FedEx shipping service. Insurance is to protect against loss or damaged during shipping.
EFFECTIVE MARCH 1ST 2021 – We require a signature for all orders over $500
FIRST CLASS USPS: This option DOES NOT include insurance. If you choose First Class shipping for your order and your order is lost or damaged by USPS, we cannot provide a refund.
FREE SHIPPING POLICY (for orders $200 and more) Free shipping is valid for the entire order. If you choose to split your order for any items not in stock, you will be required to pay the shipping on the items for the split order.
We can not issue credit or refund for orders under $200 for free shipping. We can not combine orders under $200 for free shipping.
LOST OR DAMAGED SHIPMENTS: In the case that your shipment is lost or damaged in transit; YOU ARE RESPONSIBLE to file the claim with the shipping carrier. WE CAN NOT BE HELD RESPONSIBLE FOR LOST PACKAGES OR DAMAGED PACKAGES.
SHIPPING FEES ARE NOT REFUNDABLE: Please make sure all addresses are correct before placing your order, we will not refund shipping fees for wrong address on your part or returned shipments.
SHIPPING INVOICE CANCELLATIONS
For split orders, we will be sent a separate shipping invoice. You will have 30 days to pay the shipping invoice. If you choose to cancel your order after we have sent you a shipping invoice you will be subject to a 20% cancellation fee deducted from the total amount of refund. We do not refund for handling fees incurred on the original order.
After 90 days of non-payment for a shipping invoice, your order will be returned back to stock and no refund will be issued.
DIGITAL CONTENT POLICY
NO REFUNDS FOR DIGITAL CONTENT. By purchasing ANY Hale Bound digital download template file you agree that you will not sell, share, or copy any of these files to another business or third party. These files are for the sole purpose of your business for creating products for yourself and your customers. You are not permitted to use any (all or parts) of our digital download templates for pre-cut templates or transfers. Hale Bound digital templates are exclusive only to the person and/or business that completes the purchase online. Failure to comply with these agreements can result in legal action.
ALL DIGITAL FILES WILL EXPIRE 1 YEAR FROM THE DATE OF PURCHASE. YOU MUST DOWNLOAD AND SAVE TO YOUR COMPUTER. WE CAN NOT RE-ACTIVATE EXPIRED TEMPLATES AFTER 1 YEAR.
- Print and sell unlimited PHYSICAL finished items using purchased blanks & digital template from Hale Bound Company, Inc.
YOU MAY NOT:
- Alter the template and claim it as your own.
- Gift, share, or sell the digital file in parts or/and as an element.
- Share or upload to any sharing site.
- Copy or create items which look very similar to the said digital template in order to get around these policies.
- Print Sublimation transfers
- Print in any manner not outlined under the allowed column.
- LASER CUTTERS – Our files are strictly for our laser cut products. You may not use our files to cut your own products.
This TOU applies to all current and future digital templates made by Hale Bound Company, Inc.
This website is operated by Hale Bound Company, Inc.. Throughout the site, the terms “we”, “us” and “our” refer to Hale Bound Company, Inc.. Hale Bound Company, Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Online Store Terms
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness And Timeliness Of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications To The Service And Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products Or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Hale Bound Company, Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Hale Bound Company, Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 880 Blue Mound Rd W. Suite 112, Fort Worth, TX 76052.
Changes To Terms and Conditions
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Questions about the Terms and Conditions should be sent to us at firstname.lastname@example.org.
***All reviews become property of Hale Bound Company, Inc. and may be used for advertising purposes.