RETURNS AND REFUND POLICY
YOU MUST INSPECT ALL ITEMS UPON RECEIVING THEM. You must contact us within 5 days after receiving your order for any items that arrive defective, broken, flawed, etc. or any items that may have been sent incorrectly (wrong color, style, etc). If an item you receive has an issue, PLEASE do the following…..take photo of shipping box (I need this to file claim if necessary), take photo of items received (Flaws/defects must be visible so I can send to supplier), pm me with photos and description of issue. Once you follow these steps, we will make arrangements for refund and/or shipping items back.
You must contact us within 5 days after received your order to notify us of any items you may be missing.
Customize Made To Order Return Policy
We do not accept returns on any “custom made to order“, personalized, monogrammed, special order items, & sale items.We sell only first quality garments and we stand behind our products. Any defective item will be replaced or repaired. In the case of a garment defect (hole, stain, etc), we will replace the garment only if it has not been worn or washed. Once a garment is washed or worn, our liability for defects ends.
Although rare, sometimes there are issues with orders. Hale Bound Designs must be notified via email (firstname.lastname@example.org) within 72 hours of receiving your order.
RETURNS: We will accept any returns of READY TO SHIP items (excluding mystery & black boxes) within 14 days after you have received your order. There will be a 20% restocking fee deducted from the total amount of refund. We do not refund for shipping charges.
SHIPPING INVOICE CANCELLATIONS: Cancellations After we have sent you a shipping invoice, there will be a 20% cancellation fee deducted from the total amount of refund.