Please review the policies below before placing your order. They explain our processing times, returns, shipping procedures, custom-order requirements, and digital product terms. If you have questions or need help with an order, please contact us before returning any merchandise.
Hours & Order Processing
Business Hours & Shipping Timeframes
Our regular business hours are Monday through Friday, 10:00 AM to 5:00 PM. We are closed Saturday and Sunday.
Order Processing & Shipping
Most in-stock orders are processed and shipped within 24 business hours.
Orders placed after 1:00 PM will generally be processed beginning the following business day.
Please note that weekends, holidays, pre-sale items, custom orders, and other items with specifically stated processing times are not included in our standard 24-business-hour shipping timeframe.
Shipping timeframes refer to the time required for us to process and ship your order and do not include the carrier’s transit or delivery time after your order has been shipped.
Shipping Policies
Our Shipping Policies
Hale Bound Company takes great care in preparing and packaging orders for shipment. Once an order has been transferred to the shipping carrier, delivery and transit are handled by the selected carrier.
We strongly recommend selecting a shipping service that includes tracking and insurance, particularly for higher-value orders. Shipping insurance provides additional protection in the event a package is lost or damaged while in transit.
Signature Required for Orders Over $500
For added security, a signature is required upon delivery for all orders valued at $500 or more. This requirement cannot be waived.
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate and that someone is available to accept and sign for the package when required.
Uninsured Shipping Services
If you select a shipping method that does not include insurance, you acknowledge that the shipment may not be protected against loss or damage while in transit.
Hale Bound Company will assist with available carrier inquiries or claims when possible; however, refunds or replacements for packages lost or damaged in transit may be limited when an uninsured shipping method was selected by the customer.
Tracking & Delivery
Once your order has shipped, tracking information will be provided when available. Please allow the carrier sufficient time to update tracking information after your package has been accepted.
If tracking indicates that your package has been delivered but you have not received it, please contact the shipping carrier and notify Hale Bound Company as soon as possible so we can assist with any available next steps.
Free Shipping
Free Shipping Policy – Orders of $150 or More
Free shipping is available on qualifying orders with a merchandise total of $150 or more, subject to any applicable exclusions.
Split Shipments
Free shipping applies to the order as a whole. If your order contains an item that is temporarily out of stock and you request that the available items be shipped separately, you will be responsible for the additional shipping charges associated with the split shipment.
You may also choose to have your entire order held until all items are available so that the order can be shipped together.
Orders Under $150
Orders with a merchandise total of less than $150 do not qualify for free shipping.
We cannot issue a shipping credit or refund if an order did not meet the $150 free-shipping minimum at the time the order was placed.
Separate orders cannot be combined to meet the $150 free-shipping requirement. Each individual order must qualify for free shipping on its own at the time of purchase.
Missing, Incorrect or Defective Items
Missing Items, Incorrect Items & Product Defects
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON DELIVERY.
Customers must contact us within 7 calendar days of receiving their order to report any issues, including:
- Missing items
- Incorrect items received
- Defective or damaged products
Please provide your order number, a description of the issue, and photos of the item(s) and packaging when applicable. This information will help us review and resolve the issue as quickly as possible.
Incorrect or Defective Items
If we determine that you received an incorrect or defective item, we will provide an appropriate resolution, which may include a replacement or refund.
If the item must be returned to us, we will either provide a prepaid return shipping label or reimburse the approved return shipping cost.
Once the returned item(s) are received, please allow 2–3 business days for inspection. We will notify you once the return has been received and provide an update regarding the status and resolution of your claim after the inspection is complete.
Issues reported more than 7 calendar days after delivery may not be eligible for replacement or refund.
Items Damaged During Shipping
Items Damaged During Shipping
If your order arrives damaged as a result of shipping, please keep all original packaging and the shipping box, as these may be required when filing a claim with the shipping carrier.
To report shipping damage, please complete the following:
- Take clear photos of the outside of the shipping box, including any visible damage.
- Take clear photos of the damaged item(s). The damage or defect must be clearly visible in the photos.
- Do not discard the shipping box, packaging materials, or damaged items until the claim has been resolved.
- Email the photos, your order number, and a brief description of the damage to shipping@halebound.com.
Once we receive the required information, we will review the damage and, when applicable, submit a claim with the shipping carrier.
If the carrier requires the damaged item(s) to be returned, we will provide instructions for completing the return. Once the shipping claim has been reviewed and approved, a refund or other appropriate resolution will be issued for the damaged item(s).
Original shipping charges are non-refundable. Please do not return damaged items without contacting us and receiving return instructions first.
Returns & Refunds
Return Policy
PLEASE DO NOT SHIP ITEMS BACK WITHOUT CONTACTING US FIRST.
Returns sent without prior authorization may not be accepted.
Standard 14-Day Returns
We accept eligible returns within 14 calendar days of the date your order was delivered.
To qualify for a return:
- Items must be unused and in the same condition in which they were received.
- Items must be returned in their original packaging.
- You must contact us before returning any items to receive return authorization and instructions.
Restocking Fee & Return Shipping
Approved returns are subject to a 20% restocking fee, which will be deducted from your refund.
Customers are responsible for all return shipping costs. Original shipping charges and handling fees are non-refundable and will not be included in the refund amount.
Return Inspection & Refunds
Once your return is received, please allow 2–3 business days for us to inspect the item(s). We will notify you after your return has been received and inspected and let you know whether your refund has been approved.
If approved, your refund, less the 20% restocking fee and any applicable non-refundable shipping or handling charges, will be issued to your original method of payment.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Order Cancellations
Order Cancellations
Orders may be canceled as long as they have not yet been shipped.
If you request a cancellation before your order has shipped, a refund will be issued to your original method of payment. Please note that any handling fees associated with the order are non-refundable and will be deducted from the refund amount.
Once an order has been shipped, it cannot be canceled and will be subject to our standard return policy.
Presale Cancellations
Pre-Sale / Pre-Buy Cancellations
Pre-Sale and Pre-Buy orders are used to determine the quantities we purchase from our suppliers. Because these orders are included in our supplier purchasing commitments, cancellations are subject to additional terms.
If you choose to cancel a Pre-Sale or Pre-Buy order before it has shipped, a 5% cancellation fee based on the total order amount will be deducted from your refund.
Any handling fees associated with the original order are non-refundable and will also be deducted from the refund amount.
Once a Pre-Sale or Pre-Buy order has shipped, it cannot be canceled and will be subject to any applicable return policies.
Custom & Personalized Orders
Custom & Personalized Orders
Due to the personalized nature of these products, Custom Orders, personalized items, monogrammed items, special-order items, and sale items are final sale and are not eligible for return or exchange.
We stand behind the quality of our products. If you receive an item with a manufacturing defect or an error caused by Hale Bound Company, we will work with you to provide an appropriate resolution, which may include repair or replacement.
Garment Defects
If a garment arrives with a defect, such as a hole, stain, or other manufacturing issue, please contact us before wearing or washing the item.
Defective garments may be eligible for replacement provided they have not been worn, washed, or altered. Once a garment has been worn or washed, we cannot accept responsibility for defects that were not reported prior to use.
Issues With Custom Orders
While issues with custom orders are uncommon, we ask that you carefully inspect your order upon delivery.
Any defect, damage, or error with a custom or personalized order must be reported to Hale Bound Company within 72 hours of delivery by emailing info@halebound.com.
Please include your order number, a description of the issue, and clear photos showing the problem so we can review your request and determine the appropriate resolution.
Please note that differences resulting from information provided or approved by the customer, including names, spelling, colors, sizes, designs, or other personalization details, are not considered defects or errors by Hale Bound Company.
Digital Product Policy
Digital Content Policy & Terms of Use
All Digital Sales Are Final
Due to the nature of digital products, all digital content purchases are final and non-refundable. Once a digital file has been purchased, we cannot offer refunds, returns, or exchanges.
By purchasing or downloading any digital template or file from Hale Bound Company, you agree to the following Terms of Use.
Digital File License
Your purchase grants you a limited, non-transferable license to use the digital file for your own personal or business use as specifically permitted below.
Digital files purchased from Hale Bound Company remain the intellectual property of Hale Bound Company. Purchasing a file does not transfer ownership, copyright, or redistribution rights to the purchaser.
Your digital files are licensed exclusively to the individual or business that completed the original purchase and may not be transferred to another person or business.
Digital File Availability
DIGITAL FILE DOWNLOADS EXPIRE ONE (1) YEAR FROM THE ORIGINAL DATE OF PURCHASE.
Customers are responsible for downloading and securely saving purchased files to their own computer or storage system before the expiration date.
Once the one-year download period has expired, expired digital downloads cannot be reactivated or replaced. We strongly recommend creating a backup of your purchased files.
YOU MAY:
- Use the purchased digital template with applicable Hale Bound Company blanks to create finished physical products.
- Sell unlimited finished physical products that you personally create using the applicable Hale Bound Company blank and purchased digital template.
- Use the template to create finished products for yourself or your customers, provided your use complies with these Terms of Use.
YOU MAY NOT:
- Resell, redistribute, share, copy, gift, trade, or transfer the digital file to another individual, business, or third party.
- Alter or modify the digital template and claim the original or modified file as your own design.
- Sell, share, distribute, or provide the digital file, either in whole or in part, as a standalone file, design element, template, or component of another digital product.
- Upload the file to any file-sharing website, group, cloud-sharing service, marketplace, social media group, or other platform for distribution or access by others.
- Reproduce, trace, recreate, or make substantially similar digital templates for the purpose of selling or distributing them or attempting to circumvent these Terms of Use.
- Use the digital template to create or sell sublimation transfers, printed transfers, pre-cut templates, or similar production materials for another person or business.
- Use the digital file for any purpose other than those specifically permitted under the “You May” section of this policy.
- Provide the digital file to another business or third party to manufacture products on your behalf unless you have received prior written authorization from Hale Bound Company.
Laser Cutting Is Strictly Prohibited
Hale Bound Company digital templates are designed specifically for use with our laser-cut blank products.
Purchasing a digital template does not grant permission to use the file, design, outline, shape, or any portion of the template to laser cut, CNC cut, or otherwise manufacture your own blanks or physical cut products.
You may not use our digital files to reproduce Hale Bound Company blanks for yourself, your business, your customers, or for resale.
Enforcement
Unauthorized reproduction, distribution, sharing, resale, or use of Hale Bound Company digital files is prohibited.
Hale Bound Company reserves the right to revoke access to digital content and pursue available remedies when these Terms of Use are violated.
These Terms of Use apply to all current and future digital templates and digital content sold or distributed by Hale Bound Company, unless different licensing terms are specifically provided with an individual product.
Pressing Instructions
Pressing Instructions
Recommended pressing instructions, including temperature, time, and pressure, are provided on each applicable product page.
Please understand that these settings are provided as general starting guidelines only. Heat presses and other equipment can vary by manufacturer, model, age, calibration, and heating consistency. Because of these differences, we cannot guarantee that the recommended settings will produce the same results with every piece of equipment.
Customers may need to adjust the temperature, pressing time, and/or pressure based on their individual equipment and results.
We strongly recommend verifying that your heat press is reaching the correct temperature and, when possible, testing your settings before completing a full production run.
Hale Bound Company is not responsible for products damaged due to incorrect pressing settings, excessive heat, excessive pressure, improper pressing techniques, or equipment-related issues.