GROUP BUY POLICY

If any listing says “Group Buy” this mean that the items ARE NOT RTS (ready to ship). We will post an estimated delivery date from the supplier to us. Keep in mind this can get delayed due to customs.

SHIPPING: Shipping is not charge at the time of purchase for any group buy. You will be invoiced separately  for your shipping cost once we have received the items from our supplier and we are ready to ship to the buyer.

BROKERS, DUTIES, & TAX FEE’S : We will not know if we are being charged brokers fees, taxes and duties until the time of delivery. IF WE ARE CHARGED THESE FEE’S we will divide the fee based on total pieces ordered. We will then add the fee to your shipping invoice. Sorry guys as much as I would love to pay for this myself…I just can’t.

REFUNDS: We will ONLY give refunds for any items that arrive defective, broken, flawed, etc. or any items that may have been sent incorrectly (wrong color, style, etc). If an item you receive has an issue, PLEASE do the following…..take photo of shipping box (I need this to file claim if necessary), take photo of items received (Flaws/defects must be visible so I can send to supplier), pm me with photos and description of issue. Once you follow these steps, we will make arrangements for refund and/or shipping items back.

CANCELLATIONS: Cancellations After we have sent you a shipping invoice, there will be a 20% cancellation fee deducted from the total amount of refund.

RETURNS AND REFUND POLICY

Damaged Items

YOU MUST INSPECT ALL ITEMS UPON RECEIVING THEM. You must contact us within 5 days after receiving your order for any items that arrive defective, broken, flawed, etc. or any items that may have been sent incorrectly (wrong color, style, etc). If an item you receive has an issue, PLEASE do the following…..take photo of shipping box (I need this to file claim if necessary), take photo of items received (Flaws/defects must be visible so I can send to supplier), pm me with photos and description of issue. Once you follow these steps, we will make arrangements for refund and/or shipping items back.

Missing Items

You must contact us within 5 days after received your order to notify us of any items you may be missing.

Customize Made To Order Return Policy

We do not accept returns on any “custom made to order“, personalized, monogrammed, special order items, & sale items.We sell only first quality garments and we stand behind our products. Any defective item will be replaced or repaired. In the case of a garment defect (hole, stain, etc), we will replace the garment only if it has not been worn or washed. Once a garment is washed or worn, our liability for defects ends.

Although rare, sometimes there are issues with orders. Hale Bound Designs must be notified via email (info@halebound.com) within 72 hours of receiving your order.

RETURNS:  We will accept any returns of READY TO SHIP items (excluding mystery & black boxes) within 14 days after you have received your order. There will be a 20% restocking fee deducted from the total amount of refund. We do not refund for shipping charges. 

SHIPPING INVOICE CANCELLATIONS: Cancellations After we have sent you a shipping invoice, there will be a 20% cancellation fee deducted from the total amount of refund.

DIGITAL DOWNLOAD POLICY

NO REFUNDS FOR DIGITAL CONTENT. By purchasing ANY Hale Bound digital download template file you agree that you will not sell, share, or copy any of these files to another business or third party. These files are for the sole purpose of your business for creating products for yourself and your customers. You are not permitted to use any (all or parts) of our digital download templates for pre-cut templates or transfers. Hale Bound digital templates are exclusive only to the person and/or business that completes the purchase online. Failure to comply with these agreements can result in legal action.  

MISSING ITEMS: We require our customers to check their order once they received it. You have 3 days after receiving the order to notify us of any missing items from your order.

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